Privacy Policy
Mystelle (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services within India. By using our website, you agree to the practices described in this policy.
We may collect basic profile details from all Visitors (name, email, phone, address). When you register or make a purchase (“Authorised Customers”), we may also collect:
- Billing and shipping addresses
- Contact details
- Payment details (processed securely through third-party gateways)
- Order history
We do not collect information anonymously connected to a specific individual unless voluntarily provided.
We collect information directly through our website. In some cases, our trusted third-party partners (payment gateways, logistics partners, banks) may collect and process information to complete transactions. These partners are only given information necessary to provide their services and are expected to safeguard it.
We use your information to:
- Process and fulfil orders
- Customise your experience on our website
- Communicate about your orders, offers, and updates
- Respond to enquiries or support requests
- Improve our website and services
We may also use aggregated (non-identifiable) data for analytics and business purposes.
We collect information directly through our website. In some cases, our trusted third-party partners (payment gateways, logistics partners, banks) may collect and process information to complete transactions. These partners are only given information necessary to provide their services and are expected to safeguard it.
We do not sell or rent your personal information. We may share limited information with:
- Service providers and partners who help fulfil your orders or provide support
- Law enforcement or government authorities when required by law
- Successors in case of business transfer or merger
You may opt out of receiving marketing communications at any time by following the instructions in our emails or by contacting us.
Cookies
Mystelle uses cookies to understand visitor preferences, enhance user experience, and improve site security. For example, cookies help keep your session active while logged in. You may disable cookies in your browser, but some site features may not work properly.
Security of Your Information
We take commercially reasonable measures to protect your personal information. Access is limited to authorised personnel only. Sensitive data (such as payment information) is encrypted and transmitted securely. However, no online platform can guarantee complete security, and you use the website at your own risk.
Your Rights
You can:
- Access or update your personal information by contacting us.
- Request deletion/deactivation of your information by emailing us at [insert support email]. (Some residual data may remain in backups for legal or operational reasons, but it will no longer be actively used.)
- Opt out of marketing communications by following the unsubscribe link or contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. If material changes affect how your personal data is used, we will notify you via email or on our website before they take effect.